Wednesday, 12 December 2012

Formate Current Version 2.15.14

[Formate] New version of Formate - 2.15.14. SMTP timeout can now be Set in SMTP Options. Default value remains 30 seconds . Changed in response to behaviour of Exchange Server 2010, where default 30 seconds may be insufficient to prevent error msg being displayed even though email is sent. See help for details (pca)

Friday, 7 December 2012

Inforouter Scan Station - Adobe Reader Compatibility

*UPDATE 10.12.12 - This problem appears to be isolated and can not be reproduced, and so has been placed on observation status (pca)*

[Inforouter] Currently a problem with Inforouter Scan Station when Adobe Reader 11 is installed is being investigated. The problem has been seen in Windows 7 64 bit only currently, means pdfs can not be viewed in the Scan Station. It is possible that other comninations of Reader 11 and Windows OS's will also manifest the problem, so currently it is advised not to use Adobe 11 on client machines running Scan Station. (pca)

Thursday, 6 December 2012

Microsoft Windows XP and Office 2003

Althought we all know that Microsoft have stopped mainstream support for Windows XP and Office 2003, they have confirmed extended (limited) support until April 8, 2014.

At Document Genetics it is still true that some of our products are compatible and can be installed on XP, or utilise Office 2003, however from 1st January 2013 we will not create new installations with these products, and from 31st December 2013 we will cease support of any systems installed on XP or utilising Office 2003.

Wednesday, 5 December 2012

Full Text Search of PDFs within Inforouter

[Inforouter] If full text search of searchable pdfs is required within Inforouter there needs to be an pdf ifilter installed for MS Index Server to use.

 This can be obtained by;

1. Installing Adobe Reader  versions 7.0 - 9.5 on the Inforouter server - installs pdf viewer and ifilter,
2. Installing Adobe ifilter 6.0 (32 bit) standalone ifilter install,  (does not provide a pdf viewer on the server)
3. Installing Adobe 64 bit standalone ifilter install  (does not provide a pdf viewer on the server)

All of the above are available from the Adobe website.

4. Purchase the Foxit ifilter and install.

Please Note that Adobe Reader X and 11 do not install an ifilter and will remove a previously installed Adobe ifilter, and so should is NOT recommended for use on the actual Inforouter Server directly.  If you do install Adobe X or 11 or upgrade them at anytime on the Inforouter server, then you will need to manually install/re-install an ifilter afterwards. (pca)

Christmas 2011 - Closed 21st December - Re-Opening 2nd January 2013

Christmas 2012 - Closed 21st December - Re-Opening 2nd January 2013. 

The Document Genetics Support Department is closed from the end of 21st December, reopening on the 2nd January 2013. Please email any requests to, and your query will be dealt with in the order received upon our return (pca)

Happy Christmas

The Support Team, Document Genetics