Welcome to our Tech Blog where we will be providing tips, hints and other useful information on Formate, infoRouter and our other document management solutions. For information on ParetoPost please visit www.paretopost.co.uk. Our support helpdesk is open Monday to Friday 9am till 5pm on 01604 671177 and can also be reached through email@example.com.
[infoRouter] When accessing a PDF document from infoRouter, it is possible that the new tab will open but not load the PDF. This appears to be an issue with Internet Explorer's Adobe PDF Reader plugin and can be rectified by following the steps below:
Click on the cog icon and then ‘Manage add-ons’ (or Tools -> Manage add-ons)
Select ‘All add-ons’:
Right-click ‘Adobe PDF Reader’ and click ‘Disable’; then right-click again and click ‘Enable’.