Wednesday, 23 December 2015

Outlook 2016 and MAPI

Please note that Microsoft have removed MAPI support from Outlook 2016 and it therefore cannot be used to send email with Formate 2.

For more information see this article.

Tuesday, 1 December 2015

Christmas 2015 - Closed 25th December - Re-Opening 4th January 2016.

The Document Genetics Support Department is closed from 3pm 24th December, re-opening at 9am Monday 4th January 2016.

Please email any requests to and your query will be dealt with in the order received upon our return.

Happy Christmas from the Support Team, Document Genetics.

Thursday, 26 November 2015

infoRouter software - new version release

We are pleased to announce a new major version update to inforouter and you may  have received a recent email directly from Active Innovations advising you that a new version of infoRouter has now been released (version 8.5.125).

However, we would strongly advise you don’t update immediately, as we would like to have the chance to validate the release so that we are in a position to help when you do run an update. We would envisage that this process will take about  two weeks, and we will then mail again– if you have any specific questions, please contact our support team on

Wednesday, 28 October 2015

Kodak Capture Pro: moving licenses from earlier versions

Please note that due to Kodak moving their Licensing server, moving the license of any version of Capture Pro earlier than version 5.0 (and therefore with a License Manager earlier than version 5.0) will need to have the latest License Manager installed, which can be downloaded from Kodak's web site.